Last updated: 2025-11-18
Returns & Refunds
1. Scope
These rules apply to professional fees quoted on this website in THB for defined service packages. Custom SOWs may include different refund clauses—signed SOW prevails when in conflict.
2. Eligibility window
For pre-paid packages purchased directly from FlowCenter Digital, you may request a full refund within fourteen (14) calendar days of payment if we have not started substantive work. “Started” includes kickoff workshops, field visits, or material procurement on your behalf.
3. Partial refunds
If work has partially commenced, refunds are calculated based on unearned portions of the agreed fee, minus third-party costs already incurred with your written approval.
4. Non-refundable items
Third-party expenses (printing, freight, venue bookings) and rush fees are generally non-refundable once booked. Completed deliverables already accepted in writing are not refundable.
5. Process
Email hello@flowcenter.digital with invoice reference, reason, and banking details for domestic transfers. We may request brief verification. Approved refunds are processed within fourteen (14) business days unless banking holidays extend timelines.
6. Cancellation by FlowCenter Digital
If we cannot perform due to force majeure or client failure to provide required inputs after two written reminders, we may cancel remaining work and invoice for completed milestones only.
7. Consumer rights in Thailand
Nothing in this policy limits non-waivable rights under the Thai Consumer Protection Act and related regulations where applicable to consumer transactions. Enterprise contracts may follow separate negotiated terms.
Related: General Terms · Data Protection
Contact: hello@flowcenter.digital